Duplicate insurance certificate number

If DX User discovers the same CTP certificate number has been used for 2 or more transactions then the following steps must be followed:

-The second or following transactions must be reversed and reprocessed with another CTP certificate number

-TRAILS must be sent a copy of all documentation including the new CTP certificate for the corrected transaction

-DX User has a 21 day window for reprocessing the transaction, if outside this timeframe, then documentation (refer to list) must be forwarded to QT via Dealer Solutions Client Service for invalidation and reprocessing

If a new CTP certificate cannot be produced arrangements must be made directly with the CTP insurer.