Incorrect CTP Insurer or Class

New Business or Renewal Transactions

If you register a vehicle or pay a renewal with the incorrect CTP Insurer or Class, the transaction can be reversed only under circumstances listed below.

Provide a copy of the pre-purchased CTP certificate or whatever documentation your customer or operator can produce to prove that an error was made to the Dealer Solutions Client Service.  However, if the customer has changed their mind after transaction was processed and vehicle has left dealership then no invalidation will be approved.  If a genuine operator error was discovered, a request for reversal must be made to the QT via Dealer Solutions Client Service, accompanied by evidence showing that the error was made.  Otherwise obtain a letter from the CTP Insurer which will allow QT to update the records with the correct insurance class for the vehicle.

Note

Dealer Solutions Client Service may approve invalidation of this transaction only if request is made on same day as processing and vehicle has not left the dealership.  A statement must be made to Dealer Solutions Client Service confirming these circumstances prior to Dealer Solutions Client Service approving the invalidation.