Failure to apply a CDD, CDD added in error or wrong CDD used

New Business Transaction

If you fail to add a common due date at the time of registration you have the option to request QT to add the Common Due Date which will take effect from the next due date or you may request the transaction be reversed for reprocessing.

If you want the transaction reversed, proof that the common due date was to be applied must be supplied to Dealer solutions at time of request for reversal. (e.g. Purchase Order/Contract).

If a common due date was added to the registration in error.  A signed statement from customer that it is not to be applied to this registration must be supplied to Dealer Solutions before invalidating and reprocessing the transaction.

If CRN has multiple Common Due Date's to choose from and wrong one is chosen request a transaction reversal from Dealer Solutions and reprocess correctly. If reprocessing is outside 21 day window please supply documentation (refer to list) to QT via Dealer Solutions for reprocessing.