Incorrect Pay Term

New Business and Renewal Transaction

If the incorrect pay-term is entered and the vehicle is in dealership's stock, the transaction can be reversed as long as the request for invalidation is made on the same day as original processing, Dealer Solutions can process this.

If the incorrect pay-term is entered and the vehicle is in a private name, a signed statement must be provided by both the Dealer and the Client advising of the correct pay-term. This is only an option for same day as processing and Dealer Solutions can process this. As a purchase order, contract or letter of authority is also validated or signed by the customer then this will be sufficient in lieu of the signed statement, as long as it clearly states the pay term.  Otherwise a signed statement is required as proof that customer specifically requested the pay term and an operator error has occurred.

Note

Dealer Solutions are to check with DX User that vehicle has not left dealership with the incorrect registration label attached, if this has happened reversal request must be declined.  In this instance, DX User will have to make other arrangements with customer.

Approval may be given for a longer pay term correction request received on a following working day but this can only be granted by the QT via Dealer Solutions.  No approval will be given for a shorter pay term unless received same day as processing.