Incorrect CRN

New Business and Transfer Transactions

If the vehicle you register has been processed with the Incorrect Customer Reference Number (CRN), the following process must be followed.

If the Customer advised you of the incorrect registration name details, you have 21 days to request reversal.  When you request a reversal, your customer must produce some evidence that a genuine error was made.  Then both parties must supply Dealer Solutions with signed statements outlining full details of the circumstances leading to the error before transaction will be reversed for reprocessing.

After 21 days, full requirements will apply.  The client must attend a Customer Service Centre to transfer the vehicle into the desired name, produce a safety certificate, unless exempt and pay all relevant costs.

If the Operator made the error, there is no time frame for correcting the error. If it is within 21 Days, the transaction can be reversed and reprocessed via the DAIS system. If it exceeds 21 Days, forward all documentation (refer to the list) to QT via Dealer Solutions for reprocessing.