Incorrect ITC

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New Business and Renewal Transaction

Any request for changes to the ITCE field received after original processing date cannot be invalidated, unless a genuine operator error has occurred.

(If incorrect purpose of use was used this overrides the necessity for QT to approve the invalidation, Dealer Solutions Client Service can approve).  

QT may invalidate and authorise the reprocessing of this transaction after evidence has been produced to show a genuine error with the incorrect ITCE code was made.  If no evidence can be produced showing a genuine operator error then QT will update the record and DX User must contact the relevant CTP Insurer to advise them of the change or for any enquiries.

 

Transfer Transaction

If you fail to change the ITCE field when transacting a transfer, you must forward advice to QT via Dealer Solutions Client Service to update the field.  QT will forward confirmation of the update once complete. Alternatively you may forward your request for reversal to Dealer Solutions Client Service and then proceed to reprocess transaction.