Manual Reprocessing

While you can reprocess a transaction electronically if you invalidate it within 21 days, if your original transaction date is beyond 21 days, you will need to submit reprocessing paperwork to have the transaction corrected by QT.  It is important to remember that you will need to provide evidence of your error, so ensure that you have this first before starting your invalidation.

1.Highlight the completed transaction in your dais transactions box and either right click and select invalidate transaction or select Invalidate Transaction on the bottom right hand corner of the transactions box.

2.A pop up window will appear to tell you the request will be sent to Dealer Solutions for approval and processing – click on OK.

3.A Transaction Invalidation Request box will then appear with the transaction information and a field called REASON for you to record the reason for invalidation.  You have the option to selection multiple reasons if you need to.  It is very important that you tell us about ALL the reasons you want to invalidate a transaction for – as this will determine which fields you are able to modify in your finalized transaction.

4.Once a reason is entered the requirements for that invalidation reason will appear below the Lodge request box.  Read the requirements and ensure that you have made any required statements in the Explanation field e.g. If the vehicle has not left the dealership or not and are aware of any paperwork that may be necessary to fax/email to Dealer Solutions.

5.Lodge Request.

6.You will receive a prompt advising you that this transaction is outside your 21 day backdate limit and that you will need to reprint this transaction with alterations required – click yes.

7.Your transaction will now open allowing you to make the changes necessary.  

8.Click print

9.Your transaction paperwork will print, along with a letter requesting QT to reprocess and charge your DX account.  Ensure that you have signed where appropriate.

10.Double check that you have ALL of the paperwork that is required.  (see next section for thorough list)

11.Fax to Dealer Solutions to send to QT for reprocessing.

List of documents that are required by Rego Easy Unit (QT ESP-Support) with request for reprocessing:

Copy of registration application with correct details

CTP certificate or nomination form

Vehicle details form or safety certificate (whichever is applicable)

Authority to sign on behalf of customer (if applicable)

Authority to debit your DX000 account

Signed statement describing the error

Duty exemption documents (if applicable)

Concession application and supporting documents (if applicable)

Purchase order/invoice or contract